Terms and conditions
These terms and conditions set out the basis on which you can visit our website, and order and buy goods through our online delivery service.
This website is owned and operated by Mullies B.V. Please read through these terms and conditions carefully before using this website.
We aim to process all enquires and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order. If you have any questions or comments about www.clarksshop.com, or want to ask us anything about our terms and conditions, please email us at info@clarksshop.com, or by using the ‘contact us’ link on our website www.clarksshop.com
Pricing
Mullies BV has taken every care in the preparation of the content of this website, in particular we try to ensure that all the prices shown on the website are accurate. Where a product’s correct price is lower than that paid, we will refund the difference to you, and despatch your order in the usual way. Where the correct price is higher you will have the option of proceeding with the order at the correct price, or cancelling the order.
Pricing and availability information is subject to change without notice.
All prices are quoted in Euro. All prices are inclusive of VAT but do not include delivery charges. Prices of goods displayed in and ordered through the website may differ from prices in store.
How your order is processed
After you have placed an order with us, we will send an email acknowledgement of that order to your designated email address. This email is a confirmation and acceptance of your order.
If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email and refund when necessary.
Availability
Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that despatch estimates are not guaranteed and that despatch times should not be relied upon as such.
Payment
Payment can be made using the following major credit and debit cards:
Visa and MasterCard
Governing law and jurisdiction
The agreement between us shall be governed by and interpreted in accordance with Dutch law and the jurisdiction of Dutch courts.
These terms and conditions, together with our current website prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions.
Delivery
All deliveries are subject to stock availability and authorisation of your payment.
We deliver your order to an address of your choice. The delivery address must hold a valid postcode. For home delivery, the delivery charge is the same, irrespective of the number of items ordered. (The maximum order you will be able to make is six items/pairs of shoes, of which no more than two sizes can be of the same style.)
The delivery charge outside Holland is different for each country. Delivery is within seven working days.
Deliveries are normally made Monday-Friday from 8:00 am - 6:00 pm. You will receive a confirmation of despatch to your chosen email account.
Returns
We make every effort to ensure that your order is carefully despatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.
Items must be in their original condition, unworn and returned within 14 days of receiving them. You can send your goods to:
Clarksshop Den Haag
Customer Service
Spuisstraat 52
2511 BE Den Haag
The Netherlands
Right to cancel this agreement
Under the Distance Selling Regulations, you have seven working days from receipt of the goods (the ‘cooling-off period’) in which to cancel this agreement, if for any reason you are not happy with the goods that have been delivered.
If you wish to cancel this agreement, you must notify us, and return the goods that have been delivered to you. We will refund your payment on receipt of the goods.
How you can cancel this agreement
Please contact us as soon as possible if you wish to cancel your order by sending us an email. Orders can only be cancelled before processing/despatch has begun.
Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
How www.clarksshop.com can cancel this agreement
We reserve the right to cancel the order if:
We have insufficient stock to fulfil your order;
We are unable to obtain payment;
We do not deliver to your area;
A product fault or an error in the product description has been identified;
